Effective date: February 13, 2026 · Last updated: February 13, 2026
Overall summary: We collect only what is needed to run your account and bookings. We do not sell your data. We do not show ads. You can delete everything at any time from your dashboard. We store data in the EU.
Planned&Go is operated by Dean Wall, based in Ireland. We provide scheduling, day-planning, and client management tools for coaches and their clients.
For GDPR purposes, we are the data controller for coach account data, and a data processor on behalf of coaches for their clients' booking data.
Contact: privacy@plannedgo.com
| Data | Why | Basis |
|---|---|---|
| Name, email | Create and manage your account | Contract |
| Password (hashed) | Secure authentication | Contract |
| Schedule, tasks, preferences | Core product functionality | Contract |
| Module data (Task DNA, Momentum, Energy, etc.) | Sync your planning data across devices | Contract |
| Booking settings, services | Manage your booking page | Contract |
| IP address | Security, audit logging | Legitimate interest |
| Data | Why | Basis |
|---|---|---|
| Name, email | Confirm your booking, send reminders | Contract |
| Session notes (optional) | Shared with your coach to prepare | Consent |
| Mood/pulse responses (optional) | Track your wellbeing between sessions | Consent |
| Payment data | Processed by Stripe. We never see your card number. | Contract |
We use your data to operate the product. Specifically:
We do not use your data for advertising, profiling, or sale to third parties. We do not display ads in our product.
| Service | Purpose | Location |
|---|---|---|
| Supabase (PostgreSQL) | Database hosting | EU |
| Stripe | Payment processing | EU/US (PCI compliant) |
| Email provider (SMTP) | Transactional emails | Varies |
| Hosting provider | Server infrastructure | EU/US |
We do not sell, rent, or trade personal data. We share data with these providers only as necessary to operate the service.
Our primary database is hosted by Supabase in the European Union. Some sub-processors (Stripe, hosting) may process data in the United States under Standard Contractual Clauses (SCCs) or equivalent safeguards.
| Data | Retention |
|---|---|
| Coach accounts | Until you delete your account |
| Booking records | Until the coach deletes their account |
| Module sync data | Until you delete your account |
| Audit logs | 90 days, then automatically purged |
| Payment records | 7 years (Irish tax law requirement) |
Under the General Data Protection Regulation, you have the right to:
Self-service: You can view and delete all your data from your Client Portal dashboard at any time. Account deletion is immediate and permanent.
By email: Contact privacy@plannedgo.com. We will respond within 30 days.
Complaint: You have the right to lodge a complaint with the Irish Data Protection Commission at dataprotection.ie.
We protect your data with:
No system is 100% secure. If we discover a data breach affecting your personal data, we will notify you and the Irish Data Protection Commission within 72 hours as required by GDPR Article 33.
We use only essential cookies, specifically localStorage tokens for keeping you logged in. We do not use tracking cookies, analytics cookies, or advertising cookies. No cookie consent banner is required because we only use strictly necessary storage.
Planned&Go is not intended for use by anyone under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.
We may update this policy from time to time. We will notify you of significant changes by email or through the product. The last updated date at the top always reflects the current version.
For any privacy-related questions or requests:
Dean Wall
Planned&Go
Ireland
privacy@plannedgo.com